We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.
Please be aware that although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.
Chelseas Messy Kitchen will not offer refunds or exchanges for custom products that meet our quality standards once a product has been picked up/delivered and “Accepted” by you or another designated party.
All products are the responsibility of the customer once it leaves our possession.
Flavor and texture is subjective. Refunds requested due to flavor or texture after a product has been accepted and picked up will be at the sole discretion of Chelseas Messy Kitchen. Chelseas Messy Kitchen may consider a credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event.
Our cakes are baked from scratch and need to be kept out at room temperature for at least an hour prior to serving. Variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made Chelseas Messy Kitchen will communicate this to the customer and seek re-design approval.
Care and Handling
We are not responsible for any damage to the product after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the product(s).
If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the product once it leaves the possession of Chelseas Messy Kitchen.
A care card will be included upon delivery.
Deposits, Payments, Cancellations
A deposit of 50% and a signed contract is required to consider this an order and contract for services to be rendered. The remaining balance is due on the delivery date. Any changes to this order must be made no later than ten (10) business days prior to delivery. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges. Deposits are refundable up to 10 days prior to delivery.
The delivery time will be confirmed two (2) business days before your event date.
In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake during delivery — Chelseas Messy Kitchen cannot be held liable for more than the price of the cake described in this order.
If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services.